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Common queries answered

Frequently asked Questions

It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Our average shipping time is 4 business days depending on the order’s destination.

We believe in doing right by our customers and want you to be completely satisfied with your purchase. If you need to exchange your item for a different size, simply return your unused items to us in their original packaging within 30 days of receiving the order (please note there will be an additional postage charge simply to cover our costs). You will be responsible for the costs of returning the items to our warehouse. Read More

Address changes can only be made if the order has not been packed by the warehouse but…if the order has been packed and ready to ship, then no modifications can be made (unless the order is already being held for another reason).

If you need to change the shipping address after placing the order, please contact us as soon as possible and send us the following information to verify your account: 

 

  1. Order number;
  2. Registered first and last name;
  3. Registered address;
  4. Registered telephone number

If all details match, we will manually change your order. Please provide new shipping address details in below format:

 

Last Name 
First Name 
Telephone 
Company (if any) 
Address 
City 
State 
Country 
Zip

 

However, please take note that we only change the shipping address if it has to be updated under the same area or location. Request to change to other country or zip code cannot be processed.

*Simply contacting us does not constitute an agreement nor does it mean we can act upon your request. We do not accept liability for requests which are not received or read after the order has been invoiced. Once your order has been dispatched from our warehouse, we can NOT make any changes or stop the order.

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If you need to get in touch with us simply fill out the form or send us a message through our live chat. We will be more than happy to help you with any questions or concerns you may have.

If you need to change the shipping address after placing the order, please contact us as soon as possible and send us the following information to verify your account: 

 

  1. Order number;
  2. Registered first and last name;
  3. Registered address;
  4. Registered telephone number

If all details match, we will manually change your order. Please provide new shipping address details in below format:

 

Last Name 
First Name 
Telephone 
Company (if any) 
Address 
City 
State 
Country 
Zip

 

However, please take note that we only change the shipping address if it has to be updated under the same area or location. Request to change to other country or zip code cannot be processed.

*Simply contacting us does not constitute an agreement nor does it mean we can act upon your request. We do not accept liability for requests which are not received or read after the order has been invoiced. Once your order has been dispatched from our warehouse, we can NOT make any changes or stop the order.

No, Veggianer isn’t available in some countries because of legal restrictions or shipping carrier limitations.

 

For now, Veggianer isn’t available in and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.

 

We’re available to all other countries and ship internationally!

There are some products that we’ll ship separately due to packaging differences.

These products are: mugs, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.

Still need help?

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